Mattresses
Brooklyn Bedding takes great pride in offering our customers the absolute best products customer service in the industry. At times, even the highest quality products may fail and show early signs of wear or a manufacturer defect. Brooklyn Bedding mattresses come with a full 10-year warranty. The warranty begins the date you purchase the mattress and cannot be transferred. If a defect occurs during the warranty period, Brooklyn Bedding will repair or replace the defective product in a reasonable amount of time.
The Warranty Covers:
The Warranty Does Not Cover:
Brooklyn Bedding mattresses have been designed to be used on foundations with solid support with minimal to no flex. This includes slatted wood or metal foundations with slats no more than 4" apart, wood or metal box foundations, and solid wood or metal platforms. Substitution or use of improper foundations, such as old box springs (5+ years or more) without solid support, or slatted wood or metal foundations with slats more than 4" apart, will void your mattress warranty, and all other warranties expressed or implied. In the event of a warranty claim, you may be required to provide proof of the quality and suitability of the mattress foundation. If you have any more questions on what type of foundation is acceptable before purchasing, please contact our customer service.
All warranties contained herein shall not apply if the product has been physically stained, abused, damaged, burned, moisture saturated, cut or torn. Brooklyn Bedding reserves the right to refuse repair or replacement of any product deemed to be in an unsanitary condition. This warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product "as is" and "with all faults." Proof of Purchase is required for all warranty claims.
Accessories
Brooklyn Bedding offers a 1-year warranty for sheets defects; and a 3-year warranty for pillow and mattress protector defects. Foundations come with a 3-year limited parts replacement warranty. Adjustable bases come with a 2-year limited parts replacement warranty. For additional details regarding adjustable bases, please call toll free 1.623.624.1222.